Appointment Booking

Appointments can be scheduled by contacting our clinic directly via phone, email, or through our online booking system.

​

​

Cancellation and Rescheduling

• We understand that unforeseen circumstances may arise. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.

• Failure to provide sufficient notice may result in paying for the full treatment price or a cancellation fee.

​

​

Late Arrivals

• Please arrive on time for your appointment to ensure you receive the full duration of your scheduled treatment.

• If you arrive late, we may need to shorten your appointment time to accommodate other scheduled appointments.

• If you arrive more than 15 minutes late, your appointment will automatically be cancelled.

​

​

Payment

• Payments can be made prior to your appointment via the online booking system or will be due on your appointment day (unless prior arrangements have been made).

• We accept cash and cards payments.

​

​

Insurance
We work with private health insurance companies, these include: AXA Aviva Vitality

​

​

Minors
Patients under the age of 16 must be accompanied by a parent or legal guardian during their appointment.

 

Health and Safety

• For the safety of our patients and staff, we kindly request that you reschedule your appointment if you are experiencing any symptoms of illness.

• Masks may be required in accordance with current public health guidelines.

​

​

Confidentiality
Your privacy is important to us. All patient information is kept confidential in accordance with regulations.
See privacy policy for more details.

​

​

Patient Responsibility

• Patients are responsible for providing accurate medical history and information to ensure appropriate treatment.

• Please follow any pre-appointment instructions provided by our staff to maximize the effectiveness of your visit.

​

​

Treatment Consent

• By booking an appointment with our clinic, you consent to receive treatment from our qualified osteopathic practitioners.

• You will be sent out a terms and conditions form prior to your appointment which will also cover  your appointment plan/schedule. This will include a consent section. You are required to sign this form  otherwise you will receive no treatment.

​

​

Feedback and Concerns
We welcome feedback from our patients. If you have any concerns or suggestions, please don't hesitate to reach out to our clinic management team.

​

​

Right to Refuse Service

Our clinic reserves the right to refuse service to anyone who violates clinic policies or exhibits disruptive behaviour.

By booking an appointment at DK Osteopathy, you acknowledge that you have read and agree to abide by the terms and conditions outlined in this booking policy.

 

We reserve the right to update or modify this policy at anytime without prior notice.